Consumer Protection

Consumer Mediation Office

Taking legal action against a business or a service for consumer protection violations may be a long and costly process. Mediation provides a voluntary, informal channel of resolving disputes to reach a mutually agreeable settlement.

Verizon Security Breach: Steps to Take to Protect Yourself

By | Jeanne Foy
Consumer Action Center Director

A security lapse at Verizon has exposed data from millions of Verizon customers - leaking names, addresses and personal identification numbers (PINs). Steps to protect your identity and account information.

TIPS TO STAY SECURE ONLINE

By | Jeanne Foy
Consumer Action Center Director

Staying vigilant online in the face of growing cyberattacks.  

Report | MASSPIRG Education Fund | Consumer Protection, Financial Reform

Protecting the People Who Protect US

How the CFPB protects and serves our military service members and their families.

#KickTheCan: BPA still found in many grocery stores’ canned foods

By | Dev Gowda
Public Health Advocate

We’re all told to watch out for BPA in drinking bottles and baby products. But how about BPA in the cans that contain our food? A recent study by Center for Environmental Health (CEH) reveals that the toxic chemical BPA is readily found in canned foods. BPAs are often used in the liners of canned food to keep the aluminum from interacting with the food.

L'Oréal: Pledge to Be Toxic-Free

Today, MASSPIRG Education Fund, Campaign for Safe Cosmetics (a project of Breast Cancer Prevention Partners (BCPP)), and Safer Chemicals Healthy Families delivered more than 150,000 petition signatures calling on the multinational cosmetic giant L’Oréal USA to eliminate cancer causing chemicals and to disclose its secret “fragrance” chemicals. 

News Release | MASSPIRG | Consumer Protection

Latest CFPB Complaints Report Shows 316% Increase in Student Loan Servicing Complaints for Massachusetts Students

United States House of Representatives Financial Services Chairman Jeb Hensarling (TX) will hold a Wednesday hearing on his so-called Financial Choice Act 2.0.  The bill leaves Massachusetts consumers and our economy even more vulnerable to Wall Street's recklessness than before the '08 crisis by taking aim at all of the 2010 Dodd-Frank Act’s protections caused by unfair bank practices abetted by regulatory failures.

This week, on Wednesday 4/26, the House FInancial Services Committee holds a hearing on Chairman Jeb Hensarling's Financial Choice Act 2.0. It's a brutal un-do of the 2010 Dodd-Frank Wall Street Reform and Consumer Protection Act that forgets, or ignores, the historical fact that reckless bank practices abetted by loose regulators wrecked our economy in 2008. A key goal of the proposal is to weaken the successful CFPB into an unrecognizable husk incapable of protecting consumers.

Have A Consumer Problem?

By | Jeanne Foy
Consumer Action Center Director

Need Help in Resolving a Consumer Problem?

Pages

Subscribe to RSS - Consumer Protection

Support Us

Your tax-deductible donation supports MASSPIRG Education Fund’s work to educate consumers on the issues that matter, and to stand up to the powerful interests that are blocking progress.

Learn More

You can also support MASSPIRG Education Fund’s work through bequests, contributions from life insurance or retirement plans, securities contributions and vehicle donations.