Consumer Protection

Need Help with A Consumer Problem?

Taking legal action against a business or a service for consumer protection violations may be a long and costly process. Mediation provides a voluntary, informal channel of resolving disputes to reach a mutually agreeable settlement.

Agency votes to begin rulemaking process to protect American children, firefighters from hazardous flame retardant chemicals

Today, the U.S. Consumer Product Safety Commission (CPSC) took three critical steps toward protecting consumers and firefighters from the hazards posed by a class of flame retardant chemicals (known as “organohalogens”). The CPSC directed the Commission’s staff to begin the rulemaking process to ban the sale of four categories of consumer products if they contain these chemicals. Once again, the CPSC has made an important action for consumers.

Defend the Consumer Bureau

You should be able to save, invest and manage your money without fear of being trapped, tricked or ripped off by the institutions you are trusting with your financial future. So in 2010, we helped create the Consumer Financial Protection Bureau (CFPB) to be our consumer cop on the financial beat.

Statement on Unilever Starting to Disclose Fragrances via SmartLabel

Statement from MASSPIRG Education Fund Toxics Advocate Dev Gowda on Unilever Starting to Disclose Fragrances via SmartLabel

Consumer Tips and FAQ about the Equifax Breach

By | Mike Litt
Consumer Program Advocate

Hackers gained access to the personal data of as many as 143 million Americans in the Equifax breach. Here are some recommended actions consumers can take to protect themselves and answers to frequently asked questions.

Texas Chemical Explosions: More Safety Needed Now

Two small explosions last night at a Texas chemical facility highlight that comprehensive emergency regulations need to be enforced more strictly at chemical plants.

Statement on P&G’s Consumer Product Fragrance Disclosure Announcement

MASSPIRG Education Fund applauds consumer product giant Procter & Gamble, the maker of brands like Olay, Old Spice, and Pampers, for its announcement today that it will increase fragrance ingredient transparency in all of its consumer brands.

Verizon Security Breach: Steps to Take to Protect Yourself

By | Jeanne Foy
Consumer Action Center Director

A security lapse at Verizon has exposed data from millions of Verizon customers - leaking names, addresses and personal identification numbers (PINs). Steps to protect your identity and account information.

TIPS TO STAY SECURE ONLINE

By | Jeanne Foy
Consumer Action Center Director

Staying vigilant online in the face of growing cyberattacks.  

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